Language service companies are not all created equal, so make sure you do your research when looking for the right interpretation or translation service for you.
Here are the most crucial points to consider while you search for a good language service provider:
Language services is an industry that can be complicated, so when you look for a provider, make sure you consider experience. Besides, what would be more important than accuracy in language interpretation and translation? Experience makes perfect.
Languages and Dialects
When working with hospitals law offices or even schools with non-English-speaking staff, you’ll never know what languages or dialects you may need some help with. That means when choosing an service, pick one that offers varied language options. More languages and dialects means you will feel more secure with your partnership with the company.
Accuracy and Professionalism
Before deciding to go with a particular provider, make sure they have a stellar reputation when it comes to accuracy and professionalism. They should also implement stringent quality control processes so you can be sure that the translator or interpreter assigned to you is fully qualified.
Qualification is crucial because while many people can speak or write in a certain language or dialect, not all of them are trained and knowledgeable enough to be a reliable translator or interpreter. Of course, the interpreter or translator you’re working with should always be punctual, whether you are meeting online or in person.
Customer service is highly crucial as you probably know and will set the tone for your relationship with the language service provider you end up hiring. Find a company that treats you well and is always ready to work with your language needs. They must also be easy to get in touch with, whether through phone, online chat or email.
Your provider has to understand that there are times when you have an urgent need for video remote interpreting, so they should be able to provide an interpreter within five minutes at most. They must also be able to assure you that they can give you a phone operator within about the same timeframe for phone interpretation when needed.
We all know that a good language service provider isn’t always that easy to find. But as long as you are open-minded enough and you do your due diligence, you will be able to find what you’re looking for.
It’s also important not to limit yourself to one prospect so you can have room for comparison. Only then will you know which one is really the best for you. Besides, if you have no point of reference, you can’t make a logical conclusion.